Privacy Policy

Last Updated: August 9, 2026

Welcome to Khelo 24 App, accessible through khelo24app.com. We respect your privacy and are committed to protecting the personal information you provide when accessing or using our website, application, gaming services, and related features.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when information may be shared, and the choices available to you.

By accessing or using Khelo24, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

  • Khelo24 website
  • Khelo 24 App
  • User registration and account services
  • Gaming and entertainment services
  • Customer support
  • Promotions and tournaments
  • Payment and withdrawal services
  • Communication between users and Khelo24
  • Other services connected with Khelo24

This policy should be read together with our Terms and Conditions, Responsible Gaming Policy, AML & KYC Policy, and other applicable policies.

2. Information We Collect

Depending on how you use Khelo24, we may collect different types of information.

Account Information

When you register or maintain an account, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Username
  • Password or authentication information
  • Date of birth
  • Account preferences
  • Referral information
  • Other information required for account management

You should provide accurate and current information when creating an account.

Identity Verification Information

Where verification is required, we may request information or documents necessary to verify your identity and eligibility.

This may include:

  • Government-issued identification
  • Date of birth
  • Address information
  • Verification documents
  • Account ownership information
  • Other information required for KYC or compliance purposes

Verification requirements may vary depending on the service and applicable requirements.

Payment Information

When you make deposits, request withdrawals, or otherwise use payment-related services, certain transaction information may be collected.

This can include:

  • Transaction amount
  • Transaction date and time
  • Payment method
  • Transaction status
  • Reference or transaction identifiers
  • Account details required to process transactions

Payment information may also be processed by third-party payment providers according to their own privacy policies.

We do not intend to collect or store complete payment-card credentials when those details are processed directly by an authorized payment provider.

3. Device and Technical Information

When you access Khelo24 through a website or mobile device, certain technical information may automatically be collected.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen resolution
  • Language settings
  • Approximate location information
  • Device identifiers
  • Network information
  • Access dates and times
  • Pages or features accessed
  • Error and diagnostic information

This information helps us maintain website functionality, improve performance, detect suspicious activity, and troubleshoot technical problems.

4. Cookies and Similar Technologies

Khelo24 may use cookies and similar technologies to improve the user experience.

Cookies may help us:

  • Remember user preferences
  • Maintain login sessions
  • Understand website usage
  • Improve website performance
  • Analyze traffic
  • Detect suspicious activity
  • Provide relevant website functionality

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functions.

5. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

  • Creating and managing user accounts
  • Providing requested services
  • Processing transactions
  • Processing withdrawals
  • Completing identity verification
  • Providing customer support
  • Maintaining platform security
  • Preventing fraud
  • Detecting suspicious or unauthorized activity
  • Maintaining technical functionality
  • Improving website and application performance
  • Managing promotions and tournaments
  • Communicating important account information
  • Complying with applicable legal and regulatory requirements
  • Enforcing our Terms and Conditions
  • Protecting our users, platform, and business

We may also use aggregated or anonymized information for analytical and operational purposes.

6. Communications

We may contact users regarding their accounts and use of the platform.

Communications may include:

  • Account notifications
  • Login or security alerts
  • Transaction updates
  • Verification requests
  • Customer support responses
  • Important policy changes
  • Service announcements
  • Promotional communications where permitted

Users may be able to manage certain promotional communications through available preferences or by following the unsubscribe instructions included in the communication.

Some essential service-related communications may still be sent when necessary to operate or secure an account.

7. How We Share Information

We do not sell your personal information simply for the purpose of allowing unrelated third parties to market their products directly to you.

We may share information when reasonably necessary with trusted service providers and other parties for purposes such as:

  • Payment processing
  • Identity verification
  • Fraud prevention
  • Technical infrastructure
  • Website hosting
  • Security services
  • Customer support
  • Analytics
  • Legal and compliance services

Service providers may only receive information reasonably necessary to perform their relevant services.

8. Legal and Regulatory Disclosure

We may disclose information where we believe disclosure is necessary to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Meet regulatory requirements
  • Prevent fraud
  • Investigate suspicious activity
  • Protect the rights or property of Khelo24
  • Protect users or the public
  • Enforce our policies
  • Respond to legal proceedings

Where legally permitted, we may take reasonable steps to protect user privacy when responding to such requests.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include:

  • Access controls
  • Authentication mechanisms
  • Encryption where appropriate
  • Monitoring and logging
  • Security testing
  • Fraud detection
  • Restricted access to personal information

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials. Never share your password, OTP, PIN, or other confidential security information with anyone.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which information was collected
  • Account status
  • Transaction history
  • Legal requirements
  • Regulatory requirements
  • Fraud prevention requirements
  • Dispute resolution
  • Security requirements
  • Enforcement of agreements

Certain information may need to be retained after account closure where required for legal, regulatory, security, or legitimate business purposes.

11. Account Information

Users should keep their account information accurate and up to date.

If your personal information changes, you may be able to update it through your account or by contacting customer support.

We may request additional verification before changing certain sensitive account information.

12. Third-Party Services

Khelo24 may use third-party services for functions such as payments, analytics, hosting, security, communications, identity verification, or other operational requirements.

Third-party providers may collect or process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before providing information through those services.

13. External Links

The Khelo24 website or application may contain links to external websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policy of an external website before providing personal information.

14. Children’s Privacy

Khelo24 services are intended for adults who meet the applicable legal age requirements.

We do not knowingly permit individuals below the applicable legal gaming age to create or use accounts for real-money gaming activities.

If we become aware that information belonging to an underage individual has been collected inappropriately, we may take reasonable steps to investigate and remove such information where appropriate.

Parents or guardians who believe a minor has provided personal information to Khelo24 should contact us.

15. Responsible Gaming and Privacy

Khelo24 supports responsible gaming practices.

Personal information may be used where reasonably necessary to help administer responsible gaming controls, account restrictions, age verification, or other safety-related measures.

We encourage users to maintain reasonable limits and treat gaming as entertainment rather than as a guaranteed source of income.

16. Fraud Prevention and Account Security

We may analyze account activity, transactions, device information, and other relevant information to identify potentially fraudulent or unauthorized activity.

Where suspicious activity is detected, we may:

  • Request additional verification
  • Restrict certain account functions
  • Delay or review transactions
  • Suspend an account
  • Investigate the activity
  • Take other action permitted under our policies

These measures are intended to protect users and maintain the integrity of the platform.

17. International Data Processing

Depending on the location of our service providers and technical infrastructure, personal information may be processed or stored in locations outside your country.

Where applicable, we take reasonable measures to ensure that information is handled in accordance with relevant privacy and data-protection requirements.

18. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include the ability to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Request information about how your data is processed
  • Withdraw certain permissions or preferences
  • Object to certain forms of processing
  • Manage certain marketing communications

Some requests may be subject to verification and legal or regulatory limitations.

19. Requesting Changes or Deletion

If you want to request correction, access, or deletion of your personal information, contact us using the email address provided below.

We may need to verify your identity before processing a request involving personal information.

Certain information may not be immediately deleted where retention is required by law, regulation, fraud-prevention requirements, dispute resolution, security needs, or other legitimate purposes.

20. Promotional Communications

Where permitted, Khelo24 may send information about promotions, offers, tournaments, new features, or other platform activities.

Users may choose to stop receiving certain promotional communications by using available unsubscribe mechanisms or contacting us.

Stopping promotional messages does not necessarily stop essential account, security, transaction, or service communications.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes in technology
  • Changes in legal requirements
  • Changes in security practices
  • Changes in data-processing activities

When we make changes, the updated version will be published on khelo24app.com with a revised update date.

Users are encouraged to periodically review this page.

22. Acceptance of This Policy

By accessing or using Khelo24, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this policy, you should discontinue use of the relevant Khelo24 services.

23. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Email: contact@khelo24app.com

Website: khelo24app.com

When contacting us about a privacy request, please provide enough information for us to understand and verify your request. Do not send passwords, OTPs, PINs, or other confidential account credentials by email.

24. Final Notice

Khelo24 is committed to handling personal information responsibly and maintaining appropriate safeguards for information collected through its website, application, and related services.

We encourage every user to read this Privacy Policy carefully and review our other applicable policies before using Khelo24 services.

Khelo24 — Privacy, Security, and Responsible Use.